Shipping & Refund Policy

Last updated: November 12, 2026

1. Worldwide Free Shipping

We are pleased to offer free standard express shipping on all Dotix orders worldwide (Single-Button Q1, Six-Button B1, and Dotix Light Strip). Orders are processed within 24 to 48 hours after payment verification.

Southeast Asia (Thailand, Malaysia, Singapore): 5 - 8 business days
Europe (Germany, Spain, UK, France): 6 - 10 business days
Americas (Brazil, Mexico, USA, Canada): 8 - 14 business days
Australia & New Zealand: 6 - 10 business days

You will receive a carrier tracking number via email as soon as your parcel is dispatched.

2. 30-Day Money-Back Guarantee & Light Strip Trim Policy

If you are not 100% satisfied with your Dotix product, you can return it within 30 days of receipt for a full refund. The item must be in original, unmodified condition with its retail packaging, cables, controller box, and accessories.

Important — Dotix Light Strip Testing Before Cutting: Power on via 5V USB and thoroughly test the full uncut strip (DiLink App pairing, all lighting modes, and windshield/dash fitment) before trimming along any cut mark. Once the Dotix Light Strip has been cut, it is permanently customized to your cabin and is not eligible for a full refund under the 30-day return guarantee. Genuine controller or LED hardware defects remain covered under the 1-year warranty.

3. How to Request a Return or Replacement

To initiate a return or replacement under our 1-year warranty, simply email us at support@dotix.dev with your Order ID and photo/video of the issue. We will reply within 24 hours with return instructions and pre-paid return label options where applicable.

4. Refund Processing

Once your returned unit is received and inspected, your refund will be processed back to your original PayPal account or credit card within 3-5 business days.